It seems Richard had to subdue a psycho passenger who attacked crew members and other passengers because the crew members were not properly trained or equipped to handle such situations. Richard's wife, who was with him in the flight, elaborated that the crew members "didn't know how to use the taser & they didn't know how to secure the rope around him (he got loose from their rope restraints 3 times)."
This has been reported in timesofindia.indiatimes.com dated 28 December 2016.
The new crew guidelines will include more staff training, use of the latest device to secure a violent passenger, and the banning of passengers with a history of unruly behavior. Since men account for about one-tenth of Korean Air flight attendants, the carrier would try ensure that there is at least one male on duty in the cabin for each flight.
Incidentally, US carriers have taken stern action on violent on-board behavior following the terrorist attacks of September 11 (2001), but Asian carriers have not imposed tough standards because of Asian culture - this has been informed by Korean Air President Chi Chang-hoon.
In South Korea, the number of unlawful acts committed aboard airplanes has more than tripled over the past five years as per government data.
Image courtesy wikimediacommons.org
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